Terms and Conditions

General

We as the highlinebyseankhoo.com, are registered at the Chamber of Commerce of Malaysia as a business and a brand. We are available to contact by phone and email during business days from 9AM to 5PM. When placing an order through highlinebyseankhoo.com you agree to our terms and conditions.

Terms of use & agreements

Please review the following basic terms that govern your use of, and purchase of, products from our site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms.

Privacy

We at highlinebyseankhoo.com respects our customer's account information as private and confidential information and will not share this with any third parties and, individuals, or businesses. Your information such as partial credit card numbers are secured and encrypted with the Rapid Secure Socket Layer Software.

Changes to our terms and conditions

We may, from time to time, change the terms that govern your use of our website. Your use of our website following any such change constitutes your agreement to follow the terms as changed. We may change, move, add to or remove items from our website at any time.

Product information

Highlinebyseankhoo.com products displayed one the website are available in select stores in the U.K, Europe, North America and Asia while supplies last. In some cases merchandise displayed for sale at this website may not be available in stores. The prices displayed at the website are in U.S Dollar and are valid and effective only in Asia.

Delivery

Purchased items will be dispatched within 2 business days of the order; all Asia orders are free next day delivery. We do not ship to countries outside of Asia. Please allow for up to 1-2 weeks delivery to arrive. If you still have not received your purchase after 1-2 weeks, please notify ehlainne@moonlitmedia.com.my.

Highlinebyseankhoo.com is not responsible for any lost, stolen or damaged shipments. All domestic and international shipments are sent with a delivery confirmation and the buyer assumes all responsibilities of lost items.

  1. Malaysia - (Free Delivery and GST inclusive in Selling Price)
  2. China - (Free Delivery, import tax and other duties will be paid by customer, this condition is the same for all countries below)
  3. Hong Kong
  4. Macau
  5. Indonesia
  6. India
  7. Japan
  8. Philippines
  9. UAE
  10. Singapore
  11. South Korea
  12. Taiwan
  13. Thailand
  14. Vietnam
  15. Australia
  16. New Zealand

Prices, delivery & handling charges

All prices include delivery and handling charges and Goods & Services Tax, if delivers to customers within Malaysia.

SHIPPING WITHIN MALAYSIA: 

All prices are inclusive of delivery, handling charges and 6% Goods and Services Tax for all orders deliver to customers within Malaysia.

INTERNATIONAL SHIPPING INFO:

For customers outside Malaysia, prices include shipping and handling charges and local custom duties/taxes may be apply at total end. Please email ehlainne@moonlitmedia.com.my to find out if this applies.

Sizing of our products

Highlinebyseankhoo.com shoes generally fit true to size. Please check the website for size conversion chart online or email your enquiries to ehlainne@moonlitmedia.com.my

Payment of orders

For Domestic and International orders we accept Paypal, Visa and Mastercard.

Product availability

Although availability may be indicated on the Site, we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel or refund your order.

Sale

Products that are sold during a sale, or when product have a discounted price, ALL SALES ARE FINAL. This means that sale product cannot be returned, exchanged and/or refunded.
  • All sale orders are final
  • No refunds and exchanges are possible
  • It’s not allowed to use any vouchers during the sale period
  • The delivery time may take a few days longer than usual

Colours

We have made every effort to display as accurately as possible the colours of our products that appear at the website. However, as the actual colour you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

Design

All product designs are made by Mallet Footwear and retailed by highlinebyseankhoo.com for Asian countries only. This website, and all photography rights are reserved by Mallet Footwear.

You agree that highlinebyseankhoo.com may send electronic mail to you for the purpose of advising you of changes or additions to this website, about any of highlinebyseankhoo.com products or services , or for such other purposes.

Disclaimer

THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT MALLET FOOTWEAR SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

INACCURACY DISCLAIMER

From time to time there may be information on highlinebyseankhoo.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologise for any inconvenience this may cause you. If you are not completely satisfied with your purchase you may return it (for another size or product) with your invoice to highlinebyseankhoo.com by mail. Please see our Return Policy.

Liability

highlinebyseankhoo.com is not liable for any damages directly or indirectly, after the delivery by any cause whatsoever caused to the buyer at the buyer’s business, to family buyers, to others or to property of third parties. If it is established that the seller could be held liable for any damage, liability is capped at the amount of the order. highlinebyseankhoo.com is not liable for the non-availability of products or for technical or electronic errors on the site.

Indemnification

You agree to defend, indemnify and hold highlinebyseankhoo.com harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the website or a highlinebyseankhoo.com product.

Miscellaneous

This site and the contents thereof are displayed solely for the purpose of promoting highlinebyseankhoo.com products and services available in Asian Markets only. This site is controlled and operated by highlinebyseankhoo.com from its office in Malaysia. This agreement shall me construed in accordance with the laws of Malaysia, without regard to any conflict of law provisions.

Termination

This Agreement is effective unless and until terminated by either you or highlinebyseankhoo.com. You may terminate this Agreement at any time. highlinebyseankhoo.com also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to our website, if you fail to comply with any term or provision of this agreement. Upon any termination of this agreement by either you or highlinebyseankhoo.com, you must promptly destroy all materials downloaded or otherwise obtained from this website, as well as all copies of such materials.