Returns Policy


We are not able to refund exchange items that appear to have been worn, washed, or are not in original condition.


Returns Terms and Guidelines

 

 

How long will it be before I get an exchange ?

We aim to process returns within 2 working days of receiving them. Once your return has been processed, and provided we have the exchange items in stock you should receive them within 3 working days. The overall expected time for an exchange can be up to 7 days upon receipt of the item.


How long will it be before I get a refund ?

We aim to process returns within 2 working days of receiving them, As long as the returned items meet our refund criteria, your refund will be with you 24 - 48 hours after your return is processed, depending on your card issuer.


Can you confirm you have received my return ?

We aim to process returns within 2 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track parcel at every stage of delivery, including when we receive it.


There is a problem with the order I received

If there is an issue with your order when you receive it please contact out Customer Service Team as soon as possible. We will do our best to resolve this issue as quickly as we can.


Where is my order ?

If your order has not arrived when you were expecting it then please check the following:

 


Can I change or cancel my order ?

If your order has been placed, but not dispatched, we will try to make the change or cancellation whenever possible. Please contact our Customer Service team via Telephone as soon as possible after placing the order. Please note, due to the speed at which our Dispatch team work we can now guarantees to change orders prior to shipping. If an order has been locked for processing by the Dispatch team it cannot be cancelled or amended. If you have already received your goods then we are happy to cancel or make changes in accordance to our Returns Policy.


Our returns policy allows you to return any item back to us up to 14 days after the date of delivery. Items must be returned unused and with all its original packaging and tags. When returning items to us please print off, fill in and attach the below form and send it inside the same package. Please keep all receipts and package tracking information for your records and as proof of shipment. You can send your returns packages to:

RETURNS – Highlinebyseankhoo.com 
MOONLIT OUTDOOR SDN BHD
NO.1, L3-09, METRO AVENUE, LINTANG HAJJAH REHMAH, 11600,
BANDAR JELUTONG, PENANG, MALAYSIA


Ehlainne Leow
Operations Executive
Moonlit Outdoor Sdn Bhd


Shipping charges for return is free of charge for the first return or exchange.