FAQ

What is the return policy?

If you would like to return your item, you must do so within 14 days of the purchase date. Returned Items must be un-used and returned in the state it arrived in with all original packaging.The cost of shipping of the first exchange will be free of charge. Subsequent exchange unless is a mistake done by us, the costs to ship back to our warehouse belong to the customer.

How to pay for my order?

We accept payment via all major credit cards including Visa and Mastercard, we also accept payment via PayPal. We are committed to providing you with a safe and secure shopping experience. We take several measures to protect your personal and financial details including the use of a Rapid SSL certificate at checkout to ensure your details are secure.


How long will my order take to arrive?

We only ship within Asia countries and Orders will usually take 3-5 working days to be shipped by Federal Express. During busy periods some orders may take longer, but we will do our utmost to complete your order ASAP.


What countries do you ship to?

We now offer Free Shipping within Asia only. We do not ship to countries out of Asia.

  1. Malaysia - (Free Delivery and GST inclusive in Selling Price)
  2. China - (Free Delivery, import tax and other duties will be paid by customer, this condition is the same for all countries below)
  3. Hong Kong
  4. Macau
  5. Indonesia
  6. India
  7. Japan
  8. Philippines
  9. UAE
  10. Singapore
  11. South Korea
  12. Taiwan
  13. Thailand
  14. Vietnam
  15. Australia
  16. New Zealand

 

International Shipping Information

For customers outside Malaysia, all prices are inclusive of delivery and handling charges but exclude any custom or import duties. Any customs or import duties must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the most would be, as customs policies and import duties vary widely from country to country.The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note- we cannot undervalue orders or mark them as a gift.


Customs have asked me further for information. What should I do ?

Each country has its own unique import procedures, which are subject to change, If you have an order held in customs please contact our customer service team with your order number and tracking number using details below. We will do our very best to help resolve the matter a swift as possible.


Do I pay customs & import charges if I live outside the EU ?

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and cannot tell you what the cost might be, customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.The customer must take full liability for any parcels returned to us due unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all deductible from any refund due.


Can I change the shipping address ?

For orders placed online we do provide the option to ship to an address different to the billing address. However for security reason, this services is discretionary. We reserve the right to only ship to the billing address, or to verify details with our customers before shipping to a different address. If you have made a mistake with your shipping details please contact our Customer Services team immediately via telephone or Live Chat and we will try to amend them. Orders places over the telephone must be shipped to the billing address. Please note, due to the speed at which our dispatch team work, we can make no guarantees to change addresses prior to shipping. If an order has been locked for processing by the Dispatch team or completed we are unable to amend the shipping address.


Can someone else sign for my shipment ?

Yes, it does not have to be the addressee. The Signature is electronically logged for security reasons. Any signature at the address will accepted as proof of delivery.


How do I do know if my item has been dispatched ?

You will receive a dispatch confirmation email once your order has been shipped, This email will also contain your tracking information.


Can I track my parcel ?

Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. For international orders shipped by FedEx visit: FEDEX TRACKING


 

Warehouse address for returns:

RETURNS – MOONLIT OUTDOOR SDN BHDNO.1, L3-09, METRO AVENUE,

LINTANG HAJJAH REHMAH, 11600,

BANDAR JELUTONG, PENANG, MALAYSIA


*However sale items are final and non-refundable.